Terms of Service

1. Introduction

Welcome to Xentra Networks! By using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree to these terms, you should not use our services.

2. Services Provided

Xentra Networks offers Minecraft and game hosting services. These services include, but are not limited to, server rental, maintenance, and support.

3. Eligibility

Xentra Networks cannot allow users in the following circumstances:

• Under the age of 13
• Barred from receiving services under applicable law
• Suspended from using the Site
• Lacking valid communication with the website
• Flagged by our Anti-Fraud system
• Listed on prohibited or restricted parties lists by authorities

4. User Account

• You must create an account to use our services
• You are responsible for maintaining the confidentiality of your account and password
• Notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

5. Fair Usage Policy

• Our services include unmetered NVMe storage with a soft limit of 150GB, which can be increased upon request
• All files on the server must be essential to the server's operation
• Misuse of resources will result in review and potential suspension or termination of your account
• If your server reaches the soft limit, it will be turned off to prevent exceeding the limit. We recommend contacting us before hitting this limit to avoid any service interruptions

6. Changes to Terms

Xentra Networks reserves the right to modify or replace any part of this Agreement at its sole discretion, with or without notice. Your continued use of or access to our services following the posting of any changes constitutes acceptance of those changes. Check these terms regularly to stay updated.

7. Indemnification and Refusal of Service

You agree to indemnify and hold Xentra Networks, its employees, and associates harmless from any claims, liabilities, or expenses arising from your use of our services. We reserve the right to refuse, cancel, or terminate services at our discretion for any violations of our terms, policies, or unlawful activities. Refunds will not be issued for terminated accounts due to policy violations.

8. Payment and Billing

• Payment for services is due in advance
• We offer various billing cycles, and you are responsible for paying all fees associated with your chosen cycle
• Late payments may result in suspension or termination of your account

9. Refunds and Cancellations

• You have a 48-hour period from the time of order placement to request a refund
• Certain services, like add-ons, are non-refundable
• Service renewals are non-refundable
• Refund requests within the initial period are subject to specific conditions and exclusions
• Invoices are generated 7 days before the service is due
• Unpaid invoices will lead to service suspension after 3 days overdue and termination after 7 days overdue
• Any chargeback attempt will lead to immediate termination of your service without a refund, and you will be permanently blacklisted from our platform with no option for appeal.

10. Automatic Billing

We offer automatic billing via PayPal. Added payment methods will be charged on the due date, with multiple attempts following if necessary. Manual payment is your responsibility to avoid service termination.

11. Reinstatement

Terminated services may be recoverable under specific conditions, but no guarantee is provided.

12. Account Security

• Not share your account credentials
• Take responsibility for actions under your account
• Maintain account security
• Report any security flaws or exploits discovered

13. Account Credit

• Account credit cannot be withdrawn
• Regular use and monitoring of account credits are encouraged

14. Affiliate Program

• Affiliate earnings are provided as account credit
• Certain restrictions apply to promotional activities and the use of affiliate links

15. Minecraft Servers

• RAM is allocated based on the plan ordered, fully available to the server
• Unlimited slots are provided, but performance may vary based on server load
• Disk space is unmetered based on fair usage. Misuse may lead to account suspension

16. Abuse

Services found to be abusing may be suspended or terminated without prior warning and refund. Abuse includes, but is not limited to:

• Excessive CPU usage
• Large backup files
• Unauthorized access attempts
• RAM circumvention
• Hosting non-Minecraft or non-Game related services without written permission from staff via a support ticket
• Using prohibited plugins

17. Support

• We aim to respond to all tickets within 30 minutes, although complex requests may take longer
• Repeatedly "bumping" tickets will delay responses. Spamming the ticket system may result in a ban from support
• We reserve the right to deny support for abusive behavior, including swearing
• Persistent issues may result in account termination without a refund
• Services are unmanaged unless otherwise specified

18. Backups

Backups are taken every 24 hours for up to 7 days and stored offsite, accessible by opening a support ticket. However, we are not responsible for any data loss or unavailability of backups, and the user agrees to hold Xentra Networks harmless from any liability related to such data loss or unavailability.